Settlement & Departure
Your final steps with us
At Kameda Medical Center, we make your departure process as seamless as the care you receive. Here, you will find information on how charges are calculated, accepted payment methods, what to expect on your departure day, and our ongoing support after you return home—including providing English documentation for your insurance provider.
Your Departure Day
Your departure usually takes place in the morning, and the entire process typically takes 2–4 hours from the physician's final visit to leaving the hospital.
| 1 Physician's Final Visit (Morning or the Previous Day) | Your attending physician confirms your medical readiness to leave, reviews take-home medications, and explains follow-up instructions. This visit may occur on the morning of your departure or the day before, depending on your physician's schedule and your condition. |
| 2 Final Briefing with Nurse & Advocate |
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| 3 Document Preparation | While documents are prepared, you may pack and have a final meal. On the day you leave, you will receive your Itemized Bill & Receipt (English available) and Prescription Information.
Additional documents — such as a Discharge Summary, Medical Certificate, Insurance Claim Forms, or Imaging Data — are available on request. Please see "Documents on Request" below for details. |
| 4 Payment at 1F Accounting Window | The Customer Service staff will notify you when your bill is ready. Please proceed to the 1F Accounting Window, K Tower to settle the balance. |
| 5 Departure | Our VIP van will transport you directly to your destination (airport, hotel, or other location), arranged through International Patient Services. |
Understanding Your Bill
How Charges Are Calculated
Your final bill reflects the actual care provided during your stay, including medical and hospitalization fees, diagnostics, pharmacy, materials, meals, and any optional services.
Deposit Reconciliation
The deposit paid before or at admission will be applied to your final bill. Any balance will be collected on the day you leave.
Itemized Statement
A fully itemized statement in English is provided on request. This document is suitable for submission to insurance companies, employers, and reimbursement bodies in your home country.
Accepted Payment Methods
Payment is settled at the 1F Accounting Window, K Tower on the day of your departure.
Cash
- Japanese yen (JPY) only.
- Foreign currency exchange is not available on site — please exchange currency before arrival or at Narita/Haneda Airport.
Credit & Debit Cards
Card Types: Visa, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay.
Please check your card's daily limit in advance.
For large balances, your card's daily transaction limit may not cover the full amount in a single payment. In such cases, the balance may need to be split across several transactions over multiple days, or settled using more than one credit card. We also recommend notifying your card issuer in advance to avoid declines due to fraud protection.
DCC (Dynamic Currency Conversion)
A secure online payment link is available for patients or families overseas, allowing transactions in your local currency. This is particularly convenient for:
- Pre-admission deposits paid from abroad
- Post-departure balances
- Family members settling the bill on the patient's behalf
Please request a DCC payment link through the International Patient Services team.
Bank Transfer
Domestic and international wire transfers are accepted for pre-admission deposits and post-departure balances.
- Bank details will be provided by the International Patient Services team on request.
- The sender bears all transfer fees (including intermediary bank fees).
- Please use the patient's full name and patient ID as the reference.
Please note: It may take several business days to confirm receipt of an international wire transfer. Please plan your payment timing accordingly to avoid delays on your departure day.
On-Site ATM
A Chiba Kogyo Bank ATM is available at K Tower 1F (8:00–21:00, daily), supporting most Japanese-issued cards. International card compatibility is limited — please plan accordingly.
Documents on Request
The following documents are available upon request through the International Patient Services Department. Please request these as early as possible to allow sufficient preparation time.
| Document | Fee (incl. tax) |
|---|---|
| Medical Certificate Including Discharge Summary, Insurance Claim Forms, and other medical certifications in English. |
¥7,700 |
| Imaging Data (CT / MRI / X-ray / Ultrasound) Provided on disc in DICOM format, or as PDF by email. |
¥2,750 per disc |
Follow-Up
- In-person follow-up at Kameda Clinic if you remain in Japan.
- Remote follow-up by email or video consultation is possible for international patients who have returned home, coordinated through International Patient Services.
Continued Communication
You may contact us after you return home for:
- Additional copies of records or English documents
- Insurance claim follow-up
- Questions about your take-home medications or instructions
- Coordination with your physician in your home country
Travel & Accommodation
Airport Transfer — VIP Van Service
Our VIP van will transport you from the airport to the hospital on arrival, and from the hospital to your departure destination when you leave. This service is included as part of International Patient Services.
Recovery Accommodation
If you need to remain near the hospital for a few days before traveling onward, we can recommend nearby hotels and ryokan, including:
- Hotels in Kamogawa and Awa-Kamogawa Station area
Frequently Asked Questions
- Can my insurance company pay the hospital directly?
- Yes, if a Guarantee of Payment (GOP) is issued by the insurer before admission. Please contact International Patient Services as early as possible to arrange this.
- What if I cannot pay the full amount on the day I leave?
- Please speak with International Patient Services and the accounting office in advance. A structured payment plan may be possible in certain cases.
- Is consumption tax (10%) included in the bill?
- Self-pay medical services in Japan are generally subject to consumption tax. Tax is shown separately on your itemized bill.
- Do you accept payment in foreign currency?
- Payment must be in Japanese yen (cash) or via bank transfer. However, through DCC (Dynamic Currency Conversion), payment can be made in your local currency via a secure online payment link.
