International Patient Support, Emergencies & FAQ

1. International Patient Services

Kameda Medical Center International Patient Services provides comprehensive, end-to-end support for international patients—from pre-arrival planning through post-discharge follow-up.

1-1. Pre-Arrival Support

Service	Details
Medical Consultation & Pre-Assessment	Specialty matching, document guidance, cost estimation
Accommodation Arrangement	Referral to partner hotels and on-site lodging facilities
Support for Companions	Information regarding accompanying family members

1-2. Arrival & Transportation

• Airport Transfer: Pickup/drop-off between Narita/Haneda Airport and Kameda Medical Center (Kamogawa)
• Public Transport Guidance: Train and highway bus access information
• On-Site Reception: Our International Patient Services staff will guide you from the entrance to your department or ward
  

1-3. During Your Stay

• Medical Interpretation
  • Languages: English, Chinese, Vietnamese, Thai, and others
  • In-person, telephone, and video interpretation available
• In-Hospital Communication Support
  • Multilingual staff accompaniment for consultations
  • Multilingual explanatory documents and consent forms
• Cultural, Religious & Dietary Accommodation
  • Halal, vegetarian, and allergy-friendly meal options
  • Prayer space and religious considerations available upon request

1-4. After Discharge & Follow-up (upon request)

• English Medical Summary (discharge report)
• Imaging Data (CD/DVD)
• Remote Follow-up Consultation (email / online)
• Coordination with Healthcare Providers in your home country

2. In Case of Emergency

Kameda Medical Center maintains a comprehensive Emergency Plan. In the event of a disaster, please follow the instructions below.

Basic Principles

• Wait in your room until you receive instructions from staff.
• Listen carefully to all in-hospital announcements.
• Follow staff instructions—do not act alone.

Common Japanese Phrases Staff May Use

Japanese (Romaji)	Meaning
Watashi ni tsuite kite kudasai	Please follow me.
Hitori de koudou shinaide kudasai	Please do not act alone.
Hansou wo tetsudatte kudasai	Please help with transportation.
Dareka imasuka?	Is there anybody here?
Shisei wo hikuku shite kudasai	Please stay low (stoop down).

3. Frequently Asked Questions

Can I receive medical care in English?

Yes. Medical interpretation services (English, Chinese, Vietnamese, Thai, etc.) are available, and many of our physicians and nurses are English-speaking.

Do you accept overseas private insurance (GOP)?

Yes. We are affiliated with major international insurers (Cigna, Allianz, AXA, etc.). Please refer to "Outpatient Guide for Overseas Private Insurance & GOP."

Can family members stay overnight in the room?

This depends on the room type. Private and suite rooms allow overnight stays for companions. See No.13 "Preparation & Room Types" for details.

Q4. Are dietary and religious accommodations available?

Halal, vegetarian, and allergy-friendly meals can be arranged. Please notify us in advance.